Privacy Policy

Last updated: 14 July 2026

Empire Builders Limited respects your privacy and is committed to handling personal information responsibly and in accordance with the New Zealand Privacy Act 2020. This Privacy Policy explains how we collect, hold, use and disclose personal information through our website, enquiries, consultations, estimates, projects and communications.

1. Who we are

Empire Builders Limited is an Auckland-wide building company based in Kumeu, New Zealand. In this Privacy Policy, “Empire Builders”, “we”, “us” and “our” refer to Empire Builders Limited.

2. Personal information we may collect

Depending on how you interact with us, we may collect:

  • Your name, email address, telephone number and contact details
  • Your property address or proposed project location
  • Information about your building project, plans, goals, budget and preferred timeframe
  • Photographs, drawings, plans, specifications and other files you provide
  • Information provided during consultations, telephone calls, emails, meetings or site visits
  • Records of enquiries, appointments, estimates, proposals and communications
  • Information about how you heard about Empire Builders
  • Your communication and marketing preferences
  • Technical information relating to your use of our website, including your IP address, browser, device, pages visited, referral source and interactions with the website

Please do not provide personal information that is not reasonably necessary for us to assess or respond to your enquiry.

3. How we collect personal information

We may collect personal information:

  • Directly from you through website forms, telephone calls, emails, meetings, consultations and site visits
  • Through our customer relationship management and communication systems
  • From someone authorised to act on your behalf
  • From referrals, designers, consultants, contractors or other project participants
  • From our architectural design partner, Function + Form, where relevant to your enquiry or project
  • From publicly available sources, property information or business records where reasonably necessary
  • Through cookies, analytics tools and advertising technologies used on our website

Where required by the Privacy Act 2020, we will take reasonable steps to notify you when we collect personal information about you from another source.

4. Why we collect and use personal information

We may use personal information to:

  • Respond to enquiries
  • Understand your proposed project
  • Assess whether a project may be suitable for Empire Builders
  • Arrange consultations, meetings and site visits
  • Request additional information, photographs, plans or documents
  • Coordinate architectural design, planning and construction services
  • Prepare preliminary information, indicative estimates, proposals or quotations
  • Deliver and manage building projects
  • Communicate with clients, potential clients and project participants
  • Manage our customer relationships and internal business records
  • Improve our services, website, marketing and customer experience
  • Measure advertising and campaign performance
  • Request feedback or reviews
  • Send project updates, useful building information or promotional communications where permitted
  • Meet our legal, insurance, accounting, health and safety and regulatory obligations
  • Protect our legal rights and respond to disputes or complaints

We will generally use personal information only for the purpose for which it was collected, a directly related purpose, a purpose you have authorised, or another purpose permitted by law.

5. When we may share personal information

We may share personal information where reasonably necessary with:

  • Our employees, contractors and authorised representatives
  • Function + Form and other designers, engineers, consultants or project specialists
  • Subcontractors, suppliers and service providers involved in assessing, planning or delivering a project
  • Website, hosting, customer relationship management, email, telephone and SMS providers
  • Analytics, advertising and campaign-management providers
  • Accountants, insurers, legal advisers and other professional advisers
  • Government departments, councils, regulators, courts or law-enforcement agencies where required or permitted by law
  • Other parties where you have authorised the disclosure

We will only provide the information reasonably necessary for the relevant purpose. Empire Builders does not sell personal information.

6. Overseas storage and processing

Some technology and service providers used by Empire Builders may store or process information outside New Zealand. These providers may include website hosting, customer relationship management, cloud storage, email, SMS, analytics and advertising platforms. Where personal information is disclosed or processed overseas, we will take reasonable steps to ensure that it is handled using appropriate privacy and security safeguards and in accordance with applicable New Zealand privacy requirements.

7. Cookies, analytics and advertising

Our website may use cookies and similar technologies to:

  • Operate and improve the website
  • Remember visitor preferences
  • Understand how visitors use the website
  • Measure enquiries and advertising performance
  • Identify which campaigns or websites referred visitors to us
  • Deliver or improve relevant advertising

Where enabled, these tools may include services provided by HighLevel, Google, Meta and other technology providers. You can control or disable cookies through your browser settings. Disabling cookies may affect how some website features operate.

8. Email, telephone and SMS communications

When you submit an enquiry, we may contact you by telephone, email or SMS to respond to that enquiry, request further information, arrange an appointment or discuss your project. We may send promotional emails or text messages where you have consented or where otherwise permitted by law. Commercial electronic messages will identify Empire Builders and provide a way to unsubscribe. Unsubscribing from marketing communications will not prevent us from sending necessary communications relating to an active enquiry, appointment, contract or project.

9. Project photographs and information

We may take photographs or maintain records of building work for project management, quality assurance, documentation and business record-keeping. We will seek appropriate permission before using identifiable client information, private project information or project photographs for public marketing where permission is required.

10. Information security

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, secure systems, staff and contractor controls, account security and appropriate technology providers. No website, email service or internet transmission can be guaranteed to be completely secure. Please contact us if you believe information provided to Empire Builders has been compromised.

11. How long we retain information

We retain personal information only for as long as it is reasonably required for the purpose for which it was collected, for legitimate business record-keeping, or to meet legal, insurance, contractual, tax or regulatory obligations. When information is no longer reasonably required, we may securely delete, destroy or anonymise it.

12. Accessing or correcting your information

You may ask Empire Builders to:

  • Confirm whether we hold personal information about you
  • Provide access to personal information we hold about you
  • Correct information that is inaccurate or incomplete

We may need to verify your identity before responding. Some requests may be limited or refused where the Privacy Act 2020 permits us to do so.

13. Privacy concerns and complaints

Please contact us first if you have a concern about how your personal information has been handled. We will review the concern and respond as soon as reasonably practicable. You may also make a complaint to the New Zealand Office of the Privacy Commissioner.

14. Changes to this Privacy Policy

We may update this Privacy Policy when our services, technology, legal obligations or business practices change. The latest version will be published on this website with the updated review date.

15. Contact us

Privacy Officer

Empire Builders Limited

Kumeu, Auckland, New Zealand

Phone: 027 476 6187